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Mutirikwi communities rely on tree bark canoes, demand bridge

By Brighton Chiseva

During the Easter holidays, videos of churchgoers crossing the swollen Mutirikwi River in tree bark canoes stirred vivid memories of my childhood in Muchibwa, Masvingo South.
I often visited my maternal grandparents in Matigimu Village, under Chief Nyakunhuwa, Zaka, navigating the river’s treacherous waters.
As a young child, after being weaned, I stayed with my grandmother in Zaka and the journey involved a two-hour walk followed by a canoe ride across the river, especially during the rainy season.
These trips became frequent as my grandfather worked at Renco Mine, and we visited him often.
In the 1990s, I grew accustomed to these makeshift canoes, my grandmother’s steady hand guiding me as we navigated the waters with ease.
School holidays meant more crossings, though sometimes we arrived to find the navigators retired for the day, forcing us to seek overnight shelter in Mushawasha homes until morning.
Drier years reduced the need for canoes, and many skilled boatmakers passed away. After completing school, I moved to Masvingo town, losing touch with the river’s challenges.
The recent Easter church gathering brought these struggles back into focus—seeing people risk their lives in canoes to attend services underscored how these communities remain stuck in the past.
The Mutirikwi’s flooding has made life perilous for residents on both sides, forcing reliance on hazardous tree bark canoes. The need for a bridge has never been more urgent.
These makeshift boats, crafted from tree bark, are a desperate relic of a bygone era, highlighting the absence of safer alternatives. For residents of Charingeno, Mudzara, Mushaya, Zingwena, and surrounding areas on the Zaka side, and Renco Mine, Muchibwa, Masarasara, and Mushawasha farms on the Masvingo side, crossing the river is a dangerous necessity.
The river disrupts economic activities, social interactions, and access to education. Learners from Mushawasha must cross to attend Chiira Secondary School in Zaka, facing real risks.
The elderly share haunting stories of lives lost, including Bridget Imbayarwo, who drowned during Cyclone Eline when a canoe she was in with others capsized.
Her father, Jepheys Imbayarwo, said, “Though it’s been two decades, the loss remains fresh. A bridge could have saved my daughter. I urge authorities to act to save lives.”
The Mutirikwi River remains a formidable barrier between Zaka and Masvingo districts, its waters swelling with relentless rains in recent years.
These canoes, while better than nothing, pale in comparison to the sturdy bridges found elsewhere in Zimbabwe. Bridget’s death serves as a grim reminder of the dangers lurking beneath the surface.
Persistent flooding, worsened by crocodiles venturing upstream from Bangala Dam, heightens the peril for those crossing on foot or by canoe. These predators make an already treacherous journey even more dangerous.
The river also threatens social cohesion, as closely knit communities rely on intermarriages, funerals, church services, and traditional ceremonies that require crossings. Even casual gatherings, like beer-drinking sprees, put lives at risk.
Village head Joseph Mutubuki of Matigimu Village echoed Imbayarwo’s plea: “The river isolates us for days, hindering access to Renco Mine and Muchibwa Hospital. A bridge is essential. The only alternatives via Masvingo Town or Chiredzi are costly and time-consuming,” said Mutubuki.
The flooding isolates these communities, limiting participation in vital social events.
Elders recount tales of Zanla soldiers who perished in the river during the liberation struggle, their sacrifices etched in collective memory.
Villager Edward Taru shared, “At night, you hear splashes and voices crossing the river, but no one’s there. Many believe these are the ghosts of Zanla soldiers lost in canoes,” said Taru.
The need for a bridge is critical, as Zaka residents cross daily to access Renco Mine, Muchibwa Hospital, and schools. Women from Chivhuru, Banduki, and Chisara sell vegetables at Renco Mine for their livelihoods. For Mushawasha learners, the lack of a local secondary school forces them to travel to Zaka, a journey made hazardous by this season’s heavy rains. In drier years, crossings were manageable, but the river is now a formidable obstacle.
In the past, entrepreneurs like Mukondori introduced plastic boats as a safer option, but these fell into disrepair during drier years. In 2016, MPs Vincent Mawere (Zaka West) and Walter Muzembi (Masvingo South) planned roads and a bridge to address the issue, but their efforts stalled after losing their seats in 2018. The existing low-lying bridge upstream becomes impassable during floods, rendering it useless.
The call for a sturdy bridge grows louder. These communities deserve safe connectivity to foster economic growth, social cohesion, and security, freeing them from the dangers of a river that has claimed too many lives.

Parents threaten school head with witchcraft over fees hike

…“You will be head in heaven”

By Staff Reporter

A leaked audio has revealed tensions between the school head of Musenyereki Primary School in Zaka, identified only as Madam Mureyi, with parents threatening her with witchcraft over a fee hike and alleged maladministration.
In the audio, a parent identified as Baba Maka from Banduki Village in the same area threatens to report Mureyi, take her to court, or bewitch her if their efforts fail.
“Today, we couldn’t drink marula brew or work in our fields because of you. Where do these fees come from? Do you teach foreign content or buy pens overseas? What kind of Musenyereki is this? Don’t push us to do what we shouldn’t.
“This year, we’ll face you in court. If we fail, we’ll use witchcraft, you’ll be a head in heaven. We won’t be troubled by you at a school we built. We’re coming, and you’ll answer to our goblins at night or leave,” Baba Maka is heard ranting in the leaked audio.
Contacted for comment, Mureyi neither confirmed nor denied the threats, stating she was not authorized to speak to the media before hanging up.
Zaka District Schools Inspector Samson Chidzurira told TellZim News he was aware of issues at the school but lacked full details.
“I’ve heard there are problems, but I’m yet to receive a complete report,” Chidzurira said.
Sources familiar with the incident said the audio, recorded in February, continues to circulate, and the matter remains unresolved. One source noted that while the parents’ threats were inappropriate, Mureyi struggles with diplomacy in a rural setting.
“She’s failed the community. When parents engage her, she cites statutes they don’t understand. She needs to balance legal requirements with community understanding,” the source said.
Another source revealed that tensions arose after Mureyi confined learners from ECD to Grade Seven who hadn’t paid fees to one room for an entire day, fearing government repercussions for sending them home. The source added that Mureyi had agreed with parents to raise fees from $30 to $40, with the additional $10 covering a computer levy, security guard, and school feeding program, but failed to account for the computer levy.
“Parents were furious that she kept unpaid learners in one class all day instead of sending them home. She also allegedly failed to account for the computer levy at the AGM, angering parents. The environment is hostile, but she refuses to transfer,” the source said.
Another source claimed Mureyi, a former pupil at the school, acts as if she owns it, straining relations with teachers who frequently transfer. “Teachers are involved in her clashes with parents. She runs the school like her personal shop, which frustrates teachers who collude with parents to oust her,” the source said.
One parent called for Mureyi’s transfer, arguing the situation harms learners.
“She should humble herself and convince parents, not impose herself. If she can’t, she should transfer. Working where parents don’t want you is challenging,” the parent said.

Tragic accident claims three including infant

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By Virginia Njovo
An infant was among three people killed in an accident on April 22 near Chikuku Business Centre in Bikita along the Mutare-Masvingo highway.
The Zimbabwe Republic Police (ZRP) confirmed that a Toyota Hiace carrying 14 passengers lost control, causing it to overturn multiple times.
The driver, Carlton Chekero (33), lost control of the vehicle at the 167-kilometre peg, making the vehicle veer off the road to the right and overturning seven times before landing on its left side.
Rumbidzai Chinaka, a four-year-old girl named Charlotte Charumbira, and Chekero died at the scene.
Eleven other passengers sustained injuries and were transported to Silveira Mission Hospital. The bodies of the deceased were also taken to the hospital.
This tragic accident comes after the Easter holidays, during which there were 384 crashes nationwide, resulting in 24 fatalities and 178 injuries.
In a press statement released on April 22, ZRP spokesperson Commissioner Paul Nyathi urged motorists to exercise caution.
“The police urge all motorists to be responsible on the roads and observe all road rules and regulations to safeguard human lives,” he said.

ZCC Judea Honors Late Bishop Mawewe with Memorial, Cathedral

By TellZim Reporter

The Zion Christian Church (ZCC) Judea held a memorial service during the Easter holidays to celebrate the life and legacy of the late Dr Bishop Ofiro Mawewe, who passed away last year.
Speaking after the service, his son and successor, Bishop Rev Emmanuel Mawewe, reflected on his father’s profound contributions to the church and broader community. To commemorate the late bishop, he announced the launch of a book titled From a Woodcutter to a Hero. “This book chronicles my father’s journey, from the hardships of his early days to his rise as a revered church leader, recognized by the Zimbabwean government as a national hero,” Rev Emmanuel said.
He also shared details of an ambitious church project, a 10,000-seat cathedral under construction at the ZCC headquarters in Muchechetere, Zaka District, Masvingo.
“Valued at US$2 million, we aim to complete the cathedral within two years. We invite all stakeholders who share this vision to contribute,” Rev Emmanuel said.
Dr Mawewe assumed leadership of the ZCC in 1979 after his father’s death, a transition that sparked a division within the church. The ensuing conflict led to years of legal battles in magistrate and traditional courts, culminating in a 1994 ruling that resolved the dispute. “Despite interference from the opposing faction, Dr Mawewe remained steadfast in his vision for transformation and community empowerment,” Rev Emmanuel said.
Under Dr Mawewe’s leadership, the church undertook significant development initiatives. He supported the government’s land reform program and established primary and secondary schools in the Manjirenji area, where he was allocated land for a mission center.
His vision included plans for a hospital and a vocational training center, reflecting his commitment to uplifting communities.
The church also expanded internationally under his guidance, establishing branches across the Southern African Development Community (SADC) region, as well as in Australia, the UK, Poland, and India. Beyond his ecclesiastical work, Dr Mawewe was celebrated for his dedication to social progress and community welfare.

FC Wangu Mazodze fires coach

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By Tatiana Mhararira

FC Wangu Mazodze, a Pacific Storm Eastern Region Soccer League Division One team, has sacked head coach George Magariro and two technical directors with immediate effect due to poor results in the first two league matches.
Magariro, who coached FC Wangu Mazodze during the 2023 Division One season, was rehired in January 2025 with expectations of elevating the team. However, the outcomes of a Pacific Storm sponsorship unveiling match and the first two league games disappointed the club’s owners.
FC Wangu Mazodze spokesperson Blessing Kwesha confirmed the decision to TellZim News, stating that Magariro failed to meet the board’s aspirations.
“We had high hopes for the three dismissed men, especially Magariro, who we worked with in 2023 when the team performed well until a draw with Renco Mine FC cost us Premier Soccer League promotion. This season started poorly, so we acted early to correct errors,” Kwesha said.
Kwesha explained that Magariro was dismissed for poor performance and non-compliance with team regulations.
“Magariro’s results were subpar. The team lost 2-0 in the inaugural Pacific match, which offered a US$2,000 prize. We drew 0-0 against Rusitu Tigers away and lost 2-0 to Buffaloes FC. We’ve yet to win, unlike last season when we were undefeated at home,” he said.
He added, “Team rules require the head coach and technical staff to submit a match report within 24 hours, detailing performance, successes, and challenges, win or lose. Magariro failed to submit these reports, prompting the board’s decision to fire him.”
Assistant coach Josiah Mandeya and goalkeepers’ coach Forward Pfumojena were also sacked. Emion Maganga, previously the team manager, has been appointed interim coach.
FC Wangu Mazodze’s next match is against Mutare City Rovers at Sakubva Stadium, a critical battle for points. Mazodze aims to revive their season, while Mutare City Rovers seek to maintain their winning streak and close the gap at the top.
Leading the Pacific Storm ERSL table is FC Hunters with 9 points and a goal difference of 7, coached by former FC Wangu Mazodze coach John Nyikadzino. Buffaloes FC follows with 9 points and a goal difference of 5, while JM Busha 54 FC sits last with zero points.
In PSL news, Triangle United FC sacked head coach Luke ‘Vahombe’ Masomere for poor results, becoming the first PSL team to fire a coach this season. He was replaced by Genesis Mangombe, formerly of Dynamos and Scotland FC, who was recently dismissed by Tobora United FC in Tanzania after a string of poor performances.

GZU to Host Inaugural Corporate Law Moot Competition

By Tatiana Mhararira

Great Zimbabwe University (GZU)’s Herbert Chitepo School of Law will host its inaugural Corporate Law Moot Competition on April 29, 2025.
The competition, exclusively for GZU law students, is sponsored by Harare-based law firm Absolom and Shepherd Attorneys and will run under the theme “Fostering Excellence in Corporate Law Through Mooting.”
Speaking to TellZim News, GZU Moot Coordinator Emerge Masiya said preparations were well advanced, and student interest had exceeded expectations.
“Preparations are progressing smoothly, the venue is booked, and students have responded enthusiastically. We initially had 15 registered teams, but due to time constraints, we revised the rules and selected the top eight based on their memorial submissions.
“Since it’s a one-day event, we used the written memorials to shortlist teams for oral arguments. The competition will be judged by three legal professionals,” Masiya said.
Masiya outlined the competition format and the skills participants are expected to develop.
“The competition began with memorial submissions, from which the eight best teams were selected for the preliminary round. Four teams will advance to the semifinals, and two will compete for the trophy. Judges will evaluate each team’s analysis and advocacy skills.
“Participants will gain advocacy, legal research, and public speaking skills, as well as confidence to appear in court. These moot competitions provide students with opportunities to build such confidence,” Masiya said.
She explained that the corporate law focus aims to expose students to a vital but less familiar legal field.
“Many people are familiar with human rights, environmental, and family law, especially through programs like the Zimbabwe Broadcasting Corporation’s show highlighting everyday legal issues. However, corporate law is less understood, yet many students aspire to work in the corporate world.
“These competitions offer insight into the challenges legal practitioners face, equipping our students with essential skills for the corporate sector. We also aim to identify GZU’s top corporate law students,” she said.
GZU has a strong track record in moot court competitions, recently winning the inaugural Fiscal Justice and Economic Development Moot Court Competition, hosted in partnership with the Zimbabwe Coalition on Debt and Development (ZIMCODD).

ZRP Women’s Network Celebrates Women Day

By Rangarirai Shanyurai

The Masvingo Zimbabwe Republic Police (ZRP) Women’s Network held a belated International Women’s Day commemoration at the Great Zimbabwe Monuments on April 16.
Speaking at the event, Assistant Commissioner Felistas Musvipa said the ZRP Women’s Network aims to foster pride among women officers and acknowledge their role in transforming economies.
“This year’s theme, ‘For all women and girls’ rights, equality, empowerment,’ seeks to promote pride in serving and protecting the community, support women in reaching their full potential, and advocate for fairness and equality.
“As women in policing, we recognize the vital role women play in shaping the organization, societies, and economies. Women bring unique perspectives, skills, and dedication to their work,” Musvipa said.
She noted that while they celebrate the achievements of female police officers, gender-based challenges persist.
“An anonymous writer stated, ‘In every policewoman, there is a story of bravery and dedication.’ We celebrate the achievements of our female colleagues who work tirelessly to keep our communities safe and encourage others to exhibit extraordinary skills to deliver excellent service.
“We know women in policing face gender-based challenges, but today we reaffirm our commitment to promoting equality, diversity, and empowerment within our ranks by equipping them with skills and support through various training programs,” she added.
Masvingo Regional Traffic Safety Manager Esther Kashangura encouraged women to train in vehicle maintenance and urged the public to drive safely during Easter.
“We encourage women to learn vehicle maintenance to empower themselves. We launched an Easter Campaign with the Minister of Road Transport, Felix Mhona, aiming to reduce accidents by 50 percent. Road safety begins with you, wherever you are. We discourage driving at night due to reduced visibility and advocate for safe driving without alcohol consumption. For those who drive, we encourage defensive driving lessons for only US$45,” Kashangura said.
Network chairperson Chief Superintendent Ntombizodzwa Mutambo explained that the ZRP Women’s Network, launched in April 2009, is dedicated to empowering women.
“We gathered here to celebrate our belated International Women’s Day in a unique way, supporting tourism as the ZRP Masvingo Women’s Network. The network was established following the realization of the need to champion empowerment initiatives within member states, in line with United Nations resolutions of 2000,” Mutambo said.
International Women’s Day is commemorated worldwide on March 8 each year.

Teen Mine Collapse Victim Appeals for Help

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By Tavonga Munyanyi

A 16-year-old boy, Proud Mambudzi, from Furusa Village under Chief Nhema in Shurugwi, is urgently seeking financial assistance to cover medical expenses after being severely injured in a mining shaft collapse at Wanderer Mine in Shurugwi on March 21.
The teenager sustained critical injuries, losing one leg in the accident, while his other leg was amputated at the hospital due to the extent of its damage. He is currently admitted to the Intensive Care Unit (ICU) at Gweru Provincial Hospital and is appealing to well-wishers to help raise US$1,500 for hospital bills and medication.
Speaking to TellZim News, Mambudzi’s mother, Faith Kariwo, said the family is struggling to raise the required funds, as the boy’s condition demands urgent intervention.
“I’m appealing to well-wishers for financial assistance. My son is in critical condition, which requires urgent action, and any amount will make a difference,” she said.
Kariwo added that her son’s condition has left the family in financial distress, with no resources for basic needs like food, as all their money is directed toward medical bills.
“This situation is devastating. I’ve spent everything on Proud’s treatment, and now we don’t even have money for food. I would gratefully accept any help, even non-monetary,” she said.
She also noted that, if Proud recovers, he will need a wheelchair to navigate.
Mine collapses are increasingly common in Zimbabwe. Recently, another shaft collapse in Mashava killed three people injuring six others.

Rufaro Pupil Scoops Gold at National Chess Tourney

By Rangarirai Shanyurai

Shalom Hunda, a 15-year-old girl from Rufaro High School in Masvingo, won a gold medal in the Under-15 girls’ chess category at the National Association of School Heads (NASH) competitions, scoring 7.5 points. The national tournament was held at Chinhoyi High in Chinhoyi from April 11 to 13, 2025.
Masvingo chess coach Moses Kujinga said Hunda was the only Masvingo player to secure a gold medal, noting that the competition was intense, with no boys from the province winning even a bronze.
“We attended the national tournament with many pupils, but only four girls managed to win medals. Shalom Hunda secured a gold medal, while Candice Chikumbirike, Under-15 from Gokomere, won a bronze medal. Rutendo Hwede, Under-17 from Temeraire, also won a bronze, and Audrey Jacob, Under-20 from Ndarama, earned a silver medal.
“The competition was so intense that our boys, from Under-13 to Under-20, couldn’t get a single bronze despite our efforts, reminding us that we still need to work as a province to develop chess,” Kujinga said.
He thanked parents for supporting their children’s participation in the sport and encouraged continued support. “I acknowledge parents who support us by allowing their children to participate in chess and attend tournaments. “Some parents discourage their children, mistakenly thinking it’s a game like draughts or something played by crooks in casinos,” Kujinga added.
Speaking to TellZim News, Chivi District Certified Zimbabwe Chess Federation (ZCF) Arbiter and Swiss Manager Odatte Gazimbe highlighted a gender imbalance among the arbiters at the NASH competition, noting that all were men.
“I’m proud of the girls’ achievements despite the gender imbalance among arbiters. There were only men, no women, and thatneeds to be addressed. What men can do, women can do better, and we need equal opportunities, including in training programmes. As a certified ZCF Arbiter and Swiss Manager, this lack of gender balance doesn’t sit well with me. To young girls out there: if you stay focused, consistent, and disciplined, you can achieve anything without limitations,” Gazimbe said.
Gazimbe also noted complaints from participants about harsh treatment by some arbiters and emphasized the need for fair application of rules.
“Some players complained for being treated harshly when they raised concerns with certain arbiters. Chess rules must be applied evenly—these are children’s games, not ours, and the kids need to be guided appropriately. I thank all the organizers but appeal to them to include a chessboard as a prize for the winners,” she said.

The main implications of state or neoliberal corporatism on employment relations

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By Shadreck Zangairai

Employment relations climate is largely inclined to ideologies adopted in a given country. Behaviour of the parties in the employment relationship in most cases is driven by implications posed by embraced philosophies. Like any other principle, state or neo-liberal corporatism have own effects on employment relations. In this article I will discuss the main inferences of neoliberal corporatism on employment relations, and further to that, I will identify the doctrines of neo-liberal corporatism system and how this thinking has impacted on employment relations in the Zimbabwean context. Neo-liberal corporatism is a new economic theory which favors the free market principles. I give reference to George Bush Senior’s quote in November 1992 when he said that neoliberalism is not a collection of theories meant to improve the economy but a strategy of “class struggle” (in Marxist terms) designed to redistribute wealth upward toward an increasingly narrow fraction of population (top 1%) thus it is the continuous consolidation of money and power into higher, tighter and righter hands.

NEOLIBERAL CORPORATISM IN ZIMBABWE
Zimbabwean government discarded State Corporatist controls in 1990 and adopted neoliberal policy called Economic Structural Adjustment Programme (ESAP), an economic reform based on free market principles. ESAP was prescribed by IMF and the World Bank who preached that the programme was aimed at stimulating growth based on higher productivity and competitiveness. To borrow Raftopoulos and Phimister’s words, its main elements are trade liberalisation, fiscal and monetary policy reforms, public enterprise reforms, and budget deficit reforms, deregulation of investment, labour market and price controls, devaluation of the Zimbabwean currency, retrenchments in private and public enterprises and cost recovery measures in social services and ending of subsidies. However, according to Labour Unions such as the ZCTU, Neoliberal corporatism did more harm than good to the Zimbabwean economy which impacted on employment relations.
Over the past 30 years, state intervention to reshape employment relations has become a generalized feature of contemporary capitalism. A broad neoliberal reconstruction of the market order has gone hand in hand with a more active state. I am of the view that liberalization in the sphere of employment relations could not have taken place without a more active state. Building on a regulation theory framework and an elaboration of the concept of neoliberalism as the regulatory infrastructure of emergent growth models, the author examines how the widespread shift from wage-led growth to other forms of growth across the advanced capitalist world has encouraged changes in the role of the state in the regulation of employment relations. These roles include market making, individual employment regulation in place of collective regulation, state-directed social pacts, and redrawing the boundaries between work and non-work. The article concludes with an explanation for continuing variations in employment relations.
While corporatism poses some serious dangers for labour, it also offers the prospect of making some headway towards economic democracy. Corporatism has three key advantages over other industrial relations systems. First, by requiring workers to overcome collective action problems, it maximizes their strength and enables them to have a sustained power advantage over the employers. Second, it enables workers to pursue income policies, social contracts, and other forms of society‐wide bargaining, in which they exchange goods, such as wage rises, over which they have a lot of influence for goods, such as greater control, over which their direct influence is weaker. And third, it enables the goods that are obtained to be distributed to all workers.

IMPLICATIONS OF NEOLIBERALISM ON EMPLOYMENT RELATIONS
Trade liberalisation: – This principle intensified market competition and opened floodgates of cheap imports such as clothing which crippled local textile and clothing industries, the likes of Cone Textiles, Chicago, Edgars, among others. Productivity and profitability levels in most industries went on the low. Faced with this pressure, most companies re-assessed their management systems and labour cost structures and introduced measures meant to curb further losses. Measures introduced included salary increase freeze, labour rationalization which led to massive retrenchment and jobs losses and untold industrial unrest. Most Companies folded arms because of operational difficulties. Trade liberalisation also led to job insecurity due to company closures and Trade Union numbers were also affected.

Fiscal and monetary policy reforms: – Neoliberalism called for introduction of tighter fiscal discipline which meant that government was to shift its focus from the socialist ideology it preached for all along. Tighter fiscal discipline has a number of implications for employment relations. Fiscal and monetary policy favoured the free market system which spearheaded classes in the workplace. Employees kept on demanding salaries in line with the increased cost of living. However salaries did not keep pace with the increasing cost of living thereby affecting relations at work.
Public enterprise reform: – Neoliberalism led to a number of state owned or controlled enterprises privatizing. For instance, PTC was unbundled into Telone, POSB, the Department of Civil Aviation was abolished and replaced by Civil Aviation Authority of Zimbabwe in terms of the Civil Aviation Act [Chapter 13:16]. Such privatization led to job losses in some cases. This led to retrenchments due to less complement requirements in the new entities and companies also struggled to raise retrenchment packages.
Devaluation of local currency: – Neoliberalism also pushed for the devaluation of the local currency leading to the currency loosing value at a faster rate. In November 1997, the Zimbabwean dollar depreciated in value by 74 per cent in four hours (Bond 2010), reflecting a deepening economic crisis and growing unrest in Zimbabwe. This led to fall in real value of employee income and loss of purchasing power and the pressure to increase salaries was always vented on the employer. Price of commodities kept on going up beyond the capacity of the individual worker. Subsequently the country encountered a number of industrial unrest with the greatest being the mass stay away from 1996 to 1998. From the employer side, neoliberalism brought inflation which eroded the real value of employer’s returns thereby making it difficult to operate and meet employee demands.