Tinaani Nyabereka
Gweru-ZB Financial Holdings recently opened a new banking hall with an all-inclusive service provision model placing all its services under one roof.
The new model houses ZB Bank, ZB Building Society, ZB Life Assurance, ZB Reinsurance, ZB Capital, ZB Transfer Secretaries, and Barcelona and Qupa at a one stop shop.
Speaking at the official opening of the new centre on February 27, ZB Group Chief Executive Officer Shepherd Fungura said the institution has adopted a holistic transformation approach of all services including online banking services to promote effective engagements.
“As part of our journey, we are transforming both our in-person and our online channels to better serve you.
“We are converting branches to sales and customer service centres and replicating the sales and service centres and the new my ZB mobile app, online and virtually to allow you to interact with us from the comfort of your homes 24 hours a day, 365 days a year.
“We have learnt a lot during this transformational journey and our most important lessons have come from you, our customers. As ZB, we recognize the investment and growth opportunities in Gweru and the Midlands region arising from the fact that it’s the mineral hub of the country,” said Fungura.
Also speaking at the same occasion Minister for Midlands Provincial Affairs and Devolution Senator Larry Mavhima congratulated ZB for achieving a milestone development.
“I am impressed and so is the market I believe, considering the fact that you have intentionally made your entity customer-centric.
“You have moved to a bigger and better site and remodelled from the old branch type to this new concept of the customer service centre where you are offering all financial services including Banking Services, Insurance Services and Investment under one roof.
“I can see you now also have a smile on your logo. This is really a bold move and I am looking forward to your team putting smiles on the people not only of Gweru but of the entire Midlands province,” he said.
The development comes as the financial institution continues to operationalize its ZB smile brand across the 10 provinces and the new business model was also adopted as part of efforts to improve customer service.
So far about 36 branches have been modified into Services Centres out of the institution’s 46 branches.
