By Virginia Njovo
Masvingo City Council dedicated days between December 17 up to December 27 2024 for a client satisfaction survey from its stakeholders and ratepayers as a way of getting feedback.
The local authority hired Sixth Sense Consulting (Pvt) Ltd to conduct the survey that is intended to gather feedback from its clients in terms of service delivery.
Masvingo City Council Communications and Public Relations Officer Ashleigh Jinjika told TellZim News that the survey will help the council to make informed decisions so residents were urged to participate.
“The survey is being done for the improvement of service delivery as well as getting feedback on where we are lacking as a local authority.
“The survey will be conducted through door to door interviews targeting residents and ratepayers, so we encourage all stakeholders to participate in the survey and provide their valuable feedback,” said Jinjika.
The survey was however disputed by some residents saying it was a waste of money to hire a private company to do the survey which they could do on their own.
Masvingo Residents and Ratepayers Alliance (MURRA) spokesperson Godfrey Mtimba said the local authority should have done the survey on their own rather than hiring an external partner.
“These are deals which are meant to benefit some individuals, they could have done this themselves, only training will be required for one to conduct an interview and anyone from council could do it. This clearly shows there is someone behind who will directly benefit.
“Hiring a consultancy is expensive, it is only sucking ratepayers and residents’ money and they will later complain that the local authority doesn’t have enough money to fund crucial services in the city,” said Mtimba.
