By Simon Masore
MASVINGO – Econet Wireless Zimbabwe has urged residents in Gutu and Bikita to stay alert after a spike in EcoCash-related scams and mobile phone theft, which have left many customers vulnerable to financial losses.
Speaking at the Zimbabwe Republic Police (ZRP) Masvingo Province Awareness Campaign at Gedhemaranganyika Business Centre in Chief Budzi’s area, Econet’s Gutu and Bikita area manager, Principle Fungai Chikaura, warned that criminals are increasingly exploiting unsuspecting EcoCash users despite the platform’s robust security systems.
“EcoCash is secure, but criminals are taking advantage of people’s lack of awareness,” Chikaura said. We continue to receive reports of scammers calling customers, pretending to be Econet employees, and demanding EcoCash PINs,” said Chikaura.
He said customers should be aware that no Econet staff member will ever request a customer’s security PIN. Customers should treat any such calls as criminal attempts.
“Scammers are reportedly using deceptive tactics, including claims of ‘network upgrades,’ ‘account verification,’ or promises of prizes to trick users into revealing sensitive information,” said Chikaura.
Chikaura cautioned against clicking suspicious online links or responding to unsolicited messages, even during promotional campaigns like Joy After Joy.
“All official communication from Econet is through verified social media platforms, our official website, or recognised customer care hotlines. We never send random links asking customers to claim prizes,” he said.
Chikaura praised the initiative, highlighting that collaboration between law enforcement, service providers, and the public is essential to curb fraud and cybercrime. He urged residents to report any suspicious calls, messages, or transactions immediately to Econet or the police to prevent further losses.
Mobile phone theft also remains a pressing concern, with stolen devices often exploited to access EcoCash accounts lacking adequate security measures.
The awareness campaign, organised by the ZRP, brought together police officers, traditional leaders, community members, and private sector stakeholders to promote crime prevention and digital safety.
