|Councilor Mukodza holding the award and Mutare Town Clerk Joshua Maligwa in Harare recently during the CCAZ awards
most cities in the country are groaning under the yoke of hyperinflation with
service delivery suffering a huge blow, the City of Mutare has been recognized as
one of the best local authorities faring well under the struggling economy by
winning the Service Delivery Excellence Award at the 9th Edition of
the Contact Centre Association of Zimbabwe (CCAZ) awards ceremony held in Harare
Barely two weeks after the local authority
scooped the national Gender Champion Award, the City of Mutare’s star continued
to shine even brighter with the Service Delivery Excellence Award added to
The City of Gweru and Victoria falls were the first and
second runners up in the same category.
City of Mutare spokesperson Spren
Mutiwi said that the recognition goes to show that the local authority was
trying, despite the harsh economy, to deliver to its mandate.
“Remarkable improvements in service delivery and good
customer care services made possible through proper stakeholder engagement by City
of Mutare have been recognised.
“The awards stand as recognition of sterling service delivery
improvements, new work ethics and culture at the civic centre. We are on a
massive rebranding drive so that we make Mutare great again by retaining its lost
“We are transforming all our services and
infrastructure provisions hence the recognition from even beyond our borders,”
He said the city is trying to provide services despite the
harsh economic conditions largely caused by the Covid-19 induced national
“The City of Mutare has done its best in provision of
basic services notwithstanding difficult economic environment we are operating
in. Regardless of debilitating effects on our operations induced by macro-economic
conditions coupled with Covid-19 pandemic, the local authority managed to
provide portable clean water.
“At the moment we are ensuring that Dangamvura pipeline
is resolved and works are currently in progress. The project will absolutely change
lives of Dangamvura residents.
“Women and children will no longer spend so much time
in water queues as it affects other schedules they may have,” said Mutiwi.